The fare rules

16. Penalties
----- (Penalties for voluntary changes)
VOLUNTARY CHANGE IS PERMITTED BEFORE DEPARTURE.
PENALTY IS CHARGED IN RATE 20.00 EUR.
NOTE:
ВСЕ НЕИСПОЛЬЗОВАННЫЕ АЭРОПОРТОВЫЕ СБОРЫ И ТАКСЫ
ПОДЛЕЖАТ ВОЗВРАТУ.

or (Penalties for voluntary changes)
voluntary change is not permitted in case of no show.
or (Penalties for voluntary changes)
VOLUNTARY CHANGE IS PERMITTED IN CASE OF TRIP CHANGE BEFORE DEPARTURE.
AT THAT THE ADDITIONAL PAYMENT OF THE DIFFERENCE BETWEEN THE OLD AND NEW
LEVELS IS EFFECTED IF THE FARE HAS BEEN INCREASED.
PENALTY IS CHARGED IN RATE 20.00 EUR.
NOTE:
ВСЕ НЕИСПОЛЬЗОВАННЫЕ АЭРОПОРТОВЫЕ СБОРЫ И ТАКСЫ
ПОДЛЕЖАТ ВОЗВРАТУ.

or (Penalties for voluntary changes)
voluntary change is not permitted in case of trip change after departure with

full and not full commercial capacity.
or (Penalties for involuntary changes)
involuntary change is permitted.
penalty is not charged.
or (Penalties for voluntary returns)
voluntary refund is not permitted by fully not used ticket.
or (Penalties for voluntary returns)
voluntary refund is not permitted by partially used ticket.
or (Penalties for involuntary returns)
INVOLUNTARY REFUND IS PERMITTED.
NOTE:
В СЛУЧАЕ СМЕРТИ ПАССАЖИРА ИЛИ ЧЛЕНОВ ЕГО СЕМЬИ (
МУЖ, ЖЕНА, ДЕТИ, РОДИТЕЛИ
СУПРУГОВ, БРАТЬЯ, СЕСТРЫ, ДЕДУШКИ, БАБУШКИ,
ВНУКИ, ВНУЧКИ, БРАТЬЯ И СЕСТРЫ
СУПРУГА(И), НЕВЕСТКИ, ЗЯТЬЯ) ВОЗВРАТ (ПОЛНЫЙ ИЛИ
ЧАСТИЧНЫЙ), ПЕРЕОФОРМЛЕНИЕ ИЛИ
ПЕРЕМАРШРУТИРОВАНИЕ АБ МОЖЕТ БЫТЬ ПРОИЗВЕДЕН В
ТЕЧЕНИЕ 45 ДНЕЙ СОГЛАСНО ПУНКТУ
'' ВЫНУЖДЕННЫЙ ОТКАЗ ОТ ПОЛЕТА '', ПО
ПРЕДЪЯВЛЕНИЮ СВИДЕТЕЛЬСТВА О СМЕРТИ.